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Cancellation Policy

Cancellation Policy

Effective Date: 18/07/2025
 Last Updated: 18/07/2025

1. Cancellation Overview

This Cancellation Policy outlines the terms and conditions regarding the cancellation of subscriptions and services for Innovascape LMS (innovascapelms.in). All cancellations are subject to our no-refund policy.

2. Subscription Cancellation

2.1 No Automatic Renewal

  • Manual Renewal System: Our subscriptions do not automatically renew

  • Expiry Date: Access automatically expires at the end of the subscription period

  • No Recurring Charges: No automatic billing or recurring payments

  • Voluntary Renewal: You must manually renew to continue access

2.2 Cancellation Process

Since subscriptions don’t auto-renew, traditional cancellation is not required. However, you may:

  • End Access: Simply allow subscription to expire naturally

  • Account Deactivation: Request account deactivation before expiry

  • Immediate Termination: Request immediate access termination

3. Account Deactivation

3.1 User-Initiated Deactivation

You may request account deactivation at any time by:

  • Contacting our support team at [reach@innovascape.in]

  • Submitting a deactivation request through your account dashboard

  • Providing written notice of your intent to deactivate


3.2 Deactivation Process

  • Request Processing: 24-48 hours for standard deactivation

  • Data Retention: Account data retained as per our Privacy Policy

  • Access Termination: Immediate loss of platform access

  • No Refunds: Deactivation does not entitle you to any refunds

4. Cancellation Terms

4.1 No Refund Upon Cancellation

IMPORTANT: Cancellation or account deactivation does not entitle you to any refunds, regardless of:

  • Remaining subscription time

  • Unused course access

  • Reason for cancellation

  • Timing of cancellation request

4.2 Immediate Effect

  • Access Termination: Cancellation takes effect immediately upon processing

  • Course Access: Loss of access to all enrolled courses

  • Platform Features: Inability to access platform tools and resources

  • Stored Progress: Learning progress and data may be retained for reactivation

5. Cancellation Reasons

5.1 Accepted Cancellation Reasons

We accept cancellation requests for any reason, including:

  • Personal circumstances

  • Change in educational priorities

  • Technical difficulties

  • Dissatisfaction with services

  • Financial constraints

5.2 Processing All Requests

  • No Questions Asked: We process all legitimate cancellation requests

  • Respectful Handling: Professional and courteous treatment of all users

  • Feedback Welcome: Optional feedback about your cancellation reason

  • Future Access: Ability to resubscribe in the future

6. Cancellation Methods

6.1 Email Request

Send cancellation request to:

  • Email: reach@innovascape.in

  • Subject: “Account Cancellation Request”

  • Include: Account details and reason (optional)

  • Response Time: 24-48 hours

6.2 Platform Request

  • Dashboard Access: Submit request through account dashboard

  • Online Form: Complete cancellation form if available

  • Ticket System: Use customer support ticket system

  • Confirmation: Receive confirmation of cancellation processing

7. What Happens After Cancellation

7.1 Immediate Effects

  • Platform Access: Immediate loss of access to all courses

  • Account Status: Account marked as inactive

  • Billing: No future charges (as we don’t auto-renew)

  • Email Communications: Removal from promotional emails (if requested)

7.2 Data Handling

  • Personal Data: Retained as per Privacy Policy requirements

  • Course Progress: Stored for potential future reactivation

  • Certificates: Previously earned certificates remain valid

  • Account History: Transaction and subscription history retained

8. Reactivation Options

8.1 Future Subscriptions

After cancellation, you may:

  • Resubscribe: Purchase new subscription at any time

  • Account Restoration: Reactivate previous account and data

  • Course Continuity: Resume previous course progress

  • Flexible Options: Choose different subscription durations

8.2 Reactivation Process

  • Simple Process: Easy reactivation through new subscription purchase

  • Data Recovery: Previous progress and certificates restored

  • Support Assistance: Help available for reactivation issues

  • No Penalties: No additional charges for reactivation

9. Company-Initiated Cancellation

9.1 Violation of Terms

We may cancel your subscription for:

  • Terms Violation: Breach of Terms and Conditions

  • Inappropriate Behavior: Violation of community guidelines

  • Fraudulent Activity: Suspected fraudulent use of services

  • Legal Requirements: Compliance with legal obligations

9.2 Cancellation Process

For company-initiated cancellations:

  • Notice Period: Reasonable notice when possible

  • Explanation: Clear explanation of cancellation reasons

  • No Refunds: Company-initiated cancellations don’t qualify for refunds

  • Appeal Process: Opportunity to appeal cancellation decision

10. Partial Cancellation

10.1 Course-Specific Cancellation

  • Full Access: Subscriptions provide access to all available courses

  • No Partial Cancellation: Cannot cancel individual courses

  • Complete Access: Subscription includes all platform features

  • Duration-Based: Cancellation affects entire subscription period

10.2 Feature Limitations

  • All-or-Nothing: Cannot cancel specific platform features