Refund Policy

Effective Date: 18/07/2025
Last Updated: 18/07/2025

1. Overview

This Refund Policy applies to all subscription purchases made on the Innovascape LMS platform (innovascapelms.in). All payments are processed securely through Razorpay payment gateway.

2. No Refund Policy

2.1 General Policy

ALL SALES ARE FINAL. Innovascape operates under a strict no-refund policy. Once a subscription is purchased and payment is processed, NO REFUNDS will be provided under any circumstances.

2.2 Subscription Activation

Refunds will not be provided once your subscription is activated and you gain access to course content, regardless of:

• Usage or non-usage of the platform
• Completion or non-completion of courses
• Personal circumstances or change of mind
• Technical difficulties on the user’s end
• Dissatisfaction with course content or platform features

3. Subscription Options

3.1 Available Durations

Our platform offers flexible subscription options:

• 1 Month Access: Full platform access for 30 days
• 3 Months Access: Full platform access for 90 days
• 6 Months Access: Full platform access for 180 days

3.2 Subscription Terms

• Each subscription provides complete access to enrolled courses for the selected duration
• Subscriptions are non-transferable and non-refundable
• Access automatically expires at the end of the subscription period
• No automatic renewal – manual renewal required to continue access

4. Payment Processing

4.1 Razorpay Integration

• All payments are processed through Razorpay’s secure payment gateway
• Multiple payment methods are supported (credit cards, debit cards, UPI, net banking)
• Payment confirmation is required before course access is granted

4.2 Payment Verification

• All transactions are verified before subscription activation
• Payment receipts are provided via email after successful transaction
• Subscription access begins immediately upon payment confirmation

5. Exceptional Circumstances

5.1 Technical Errors Only

Refunds may be considered ONLY in the following limited circumstances:

• Duplicate Payments: If the same payment is processed multiple times due to technical errors
• Payment Gateway Errors: If payment is deducted but subscription is not activated due to gateway issues
• Fraudulent Transactions: If unauthorized payments are made on your account

5.2 Refund Process for Exceptions

For the above exceptional circumstances:

1. Contact our support team within 48 hours of payment
2. Provide transaction details and proof of error
3. Allow 7-10 business days for investigation
4. Refunds, if approved, will be processed through the original payment method
5. Refund processing time depends on your bank/payment provider

6. What Is Not Refundable

6.1 User-Related Issues

No refunds will be provided for:

• Inability to access content due to internet connectivity issues
• Incompatible devices or browsers
• User error in subscription selection
• Change of mind after purchase
• Inability to complete courses within subscription period
• Dissatisfaction with course content or teaching methodology

6.2 Platform-Related Issues

No refunds for:

• Scheduled maintenance or brief service interruptions
• Platform updates or feature changes
• Changes in course content or structure
• Removal of courses from the platform (existing enrollments remain valid)

7. Subscription Management

7.1 Pre-Purchase Considerations

Before purchasing, please ensure you:

• Have reviewed course content and requirements
• Verified system compatibility
• Understood the subscription duration and access terms
• Confirmed your commitment to the learning program

7.2 Trial Access

• Limited trial access may be available for certain courses
• Use trial periods to evaluate content before purchasing full subscriptions
• Trial access does not extend to full course materials

8. Customer Support

8.1 Technical Assistance

Our support team is available to help with:

• Technical issues accessing the platform
• Navigation and platform usage guidance
• Account management assistance
• Payment-related queries (non-refund)

8.2 Support Channels

For assistance, contact us at:

• Email: [reach@innovascape.in]
• Platform: Submit ticket through your account dashboard
• Response time: 24-48 hours for most inquiries

9. Dispute Resolution

9.1 Internal Process

Before seeking external dispute resolution:

1. Contact our customer support team
2. Provide detailed information about your concern
3. Allow reasonable time for investigation and response
4. Escalate through internal channels if necessary

9.2 External Dispute Resolution

For unresolved disputes:

• Contact Razorpay customer support for payment-related issues
• Approach appropriate consumer forums as per Indian consumer protection laws
• All disputes subject to jurisdiction of Indian courts

10. Important Reminders

10.1 Purchase Confirmation

By completing a purchase, you acknowledge and agree that:

• You have read and understood this Refund Policy
• You accept the no-refund terms
• You understand subscription duration and access limitations
• You have verified course content meets your requirements

10.2 Policy Updates

This Refund Policy may be updated from time to time. Changes will be posted on our website and will apply to all future purchases.

11. Contact Information

For questions about this Refund Policy or subscription-related inquiries:

Innovascape
Email: reach@innovascape.in
Website: https://innovascape.in
LMS Platform: https://innovascapelms.in

12. Legal Compliance

This Refund Policy complies with applicable Indian consumer protection laws while maintaining our no-refund stance for digital educational services.

By making a purchase on our platform, you acknowledge that you have read, understood, and agree to this Refund Policy.